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Sales Cloud: Duplicate Value Found Error During Lead Conversion Due to Unique Field Mapping

Дата публикации: Apr 30, 2026
Описание

When converting a Lead in Salesforce Sales Cloud, users may encounter a 'Duplicate value found' error appearing below the Converted Status field (Classic) or at the top of the conversion modal (Lightning). This error occurs when a unique field on the Lead is mapped to a unique field on a target object (Contact, Account, or Opportunity) that already contains the same value.

Решение

This error is the result of any unique field on Leads being mapped to a unique field on Contacts, Opportunities, or Accounts, where the unique field has the same value as a unique field on a record that already exists.  

For Example:

1. There is a custom field on Leads and the Unique checkbox is checked.
2. There is a custom field on Accounts and the Unique checkbox is checked.
3. Lead Field is mapped to the Account.
4. There is an existing account with the same unique value already populated.
5. Upon lead conversion, the mapped value will cause a "duplicate value found"  Error  when the New Account is being saved on create.

* In Classic UI, this error is displayed below the Converted Status Field on the Conversion page. In Lightning UI, it is displayed on the top of the Conversion modal dialog.

To fix this issue, delete or edit the unique value on the Lead so that it does not violate the uniqueness constraint. This allows for a successful conversion.

Дополнительные ресурсы

Considerations for Converting Leads

Номер статьи базы знаний

000385904

 
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Salesforce Help | Article