Loading

Email-to-Case 'Error(s) encountered while processing' with NULL body content

Date de publication: Oct 13, 2022
Description
ISSUE

Email to Case sometimes generates bounce back emails with "NULL" content.
  
From: support@emea.salesforce.com [mailto:support@emea.salesforce.com] 
Sent: 10 June 2013 22:32
To: SFDC Admin
Subject: Email-to-Case: Error(s) encountered while processing

The following errors were encountered while processing an incoming email:

LIMIT_EXCEEDED : A loop was detected in Email-to-Case processing
From: ********************************* (null)
Sent: Mon Jun 10 21:31:22 GMT 2013
To: ******************************************
Subject: TEST 

null
Résolution
This usually happens when automated emails are sent to the Email to Case address.

The Email to Case algorithm looks at subject, sender and body to detect looping. After receiving more than 15 emails within 60 seconds with those fields matching, we will prevent additional emails from creating cases.

Workaround would be to make sure that the emails which are generated should either have a unique subject or unique body to prevent this from happening.


See also: Email to Case: On Demand Best Practice for Email Retention and Preventing Email Loops

 
Numéro d’article de la base de connaissances

000385920

 
Chargement
Salesforce Help | Article