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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Udgivelsesdato: May 4, 2023
Beskrivelse
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Løsning

Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 
In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case


See also
Feed Tracking
Vidensartikelnummer

000386386

 
Indlæser
Salesforce Help | Article