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Enable Case Feed Actions and Feed Items unavailable in Support Settings

게시 일자: May 4, 2023
상세 설명
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
솔루션

Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 
In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case


See also
Feed Tracking
Knowledge 기사 번호

000386386

 
로드 중
Salesforce Help | Article