Loading

Chat options 'Automatically accept chats' and 'Re-route Decline requests'

Publiseringsdato: Oct 13, 2022
Beskrivelse

The following Chat routing options were introduced in the Spring '14 release:

  • Reroute Declined Chat Requests to Available Agents
  • Automatically Accept Chats After They’re Assigned to an Agent


Note: The 'Routing Type' for the button or invitation must be selected as 'Least Active' or 'Most Available' for the options to appear as choices.

 

Løsning
 

Select 'Routing Type' options 'Least Active' or 'Most Available' (in Lightning UI)

 


1. Navigate to Setup | Chat | Chat Buttons & Invitations
2. Click Edit next to the 'Chat' button.
3. The 'Least Active' or 'Most Available' options are located in the 'Routing Information' section.
Knowledge-artikkelnummer

000386589

 
Laster
Salesforce Help | Article