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How to Create a Custom Report Type to Monitor Chatter Feed Activity on Standard and Custom Objects

Дата публикации: Sep 21, 2026
Описание

You can monitor record feed engagement on Standard and Custom Objects in Salesforce by creating a Custom Report Type with the object's feed as the secondary object.

Use this Custom Report Type to report feed activity for all standard objects (excluding Tasks and Events) that have feed tracking enabled, such as Accounts, Cases, Leads, Opportunities, and Custom Objects. You can also track the number of feed edits and see what type of users are editing feeds.

Note: Only posts created by users are reflected in report results. Posts automatically created through feed tracking do not appear in reports on an object's feeds.

Решение

This article explains how to create a Custom Report Type so you can report on Chatter feed activity for Standard and Custom Objects in Salesforce, using Cases and Case Feeds as an example.

Create a Custom Report Type for Cases and Case Feeds

Follow these steps to create a Custom Report Type for Cases and Case Feeds:

  1. From Setup, enter Report Types in the Quick Find box, then select Report Types.
  2. Click New Custom Report Type.
  3. Select Cases as the Primary object.
  4. Enter a Label, Name, Description, and Category, then click Next.
  5. Select Case Feed as the B object, as shown in the screenshot below. For custom objects, the Feed object appears in the form of "Feed: Primary Object Name".
  6. Click Save.

Screenshot of the object relationships

Run the Report

Once you've created the Custom Report Type, create a report as usual. Select the Custom Report Type you just created from the list of report type options, usually found at the bottom of the list.

Номер статьи базы знаний

000387497

 
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Salesforce Help | Article