Loading

Salesforce for Outlook (SFO) Icon Disappears from Windows System Tray After Restart

Publiceringsdatum: Apr 29, 2026
Beskrivning

Salesforce for Outlook (SFO) is a desktop integration application that syncs Salesforce records with Microsoft Outlook on Windows computers. After restarting a Windows computer, some users notice that the Salesforce for Outlook icon disappears from the system tray (the Windows Notification Area in the bottom-right corner of the screen).

This behavior occurs because Windows hides notification area icons by default for applications that are not configured to always be visible. The Salesforce for Outlook icon is still running in the background — it is simply hidden by Windows.
This article explains how to configure Windows Notification Area settings to always display the Salesforce for Outlook icon, so it persists after a computer restart.

Lösning

To make the Salesforce for Outlook (SFO) icon consistently visible in the Windows system tray after a restart, you need to update the Windows Notification Area settings to always show this icon.

Understanding the Windows Notification Area

On Windows 10, you can see all hidden notification area icons by clicking the up-arrow (▲) to the left of your notification area icons in the bottom-right corner of the screen. If you see this arrow, your icons are hidden. The Salesforce for Outlook application is still running — it is simply not displayed.

Show the Salesforce for Outlook Icon on the Taskbar

Follow these steps to configure Windows to always show the Salesforce for Outlook icon:

  1. Right-click an empty area on the Taskbar, and then click Properties.
  2. Under Notification Area, click Customize.
  3. Select Salesforce for Outlook from the list of icons.
  4. In the Behaviors dropdown on the right, select Show icons and notifications.
  5. Click OK.

After completing these steps, the Salesforce for Outlook icon will appear in the system tray and remain visible even after a computer restart.

Knowledge-artikelnummer

000387655

 
Laddar
Salesforce Help | Article