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Add a Digital Experience site member if either the 'Manage' or 'Workspaces' link is not available

Fecha de publicación: Jul 9, 2026
Descripción

Why the Manage and Workspaces Links Are Unavailable

It is required that your administrator profile be listed as a member of an Experience Cloud site in order to manage it. If your profile is not selected in the site's Administration Members Setup (as documented in Add Members to Your Experience Cloud Site), the Manage and Workspaces actions are not available when viewing the site via Setup > All Sites.
You can use the Salesforce Data Loader to insert your profile into the site's member group using the NetworkMemberGroup object to regain access.

Solución


Create the CSV file for insert

  1. Get your ParentID (Profile) and NetworkID (Site).
  • Profile ID can be copied from the URL of the Profile detail page.

In Salesforce Classic

  1. Navigate to Setup | Administer | Manage Users | Profiles 
  2. Click on the desired profile.
  3. Get the 15-character ID from the URL of the profile detail page. For example: https://na1.salesforce.com/00e28000002Atz1, the ID is 00e28000002Atz1.

 

In Lightning Experience

  1. Navigate to Setup | Administration | Users | Profiles
  2. Click on the desired profile.
  3. Get the 15-character ID on URL of the profile detail page. For example: https://na1.lightning.force.com/lightning/setup/EnhancedProfiles/page?address=%2F00e28000002Atz1, the ID is 00e28000002Atz1.
 
  • NetworkID can be gathered by highlighting first the URL of the Site in the All Sites Page then right-click. Select Inspect Element or View page source in the browser and it should give you a console view below the page with the NetworkID highlighted.
 
Example: <a href="/servlet/networks/switch?networkId=0DB28000022AOiJ" class="net-url" data-networkid="0DB28000022AOiJ" target="_blank">https://ap7.force.com</a>
 
Where 0DB28000022AOiJ is the site's network Id.
 
 
Note: If the URL is not clickable, the NetworkID can be obtained by running an Export with the Data Loader while selecting the Network object. Include fields Id, Name, and Description.
 
    1. Create a .csv using a program such as Microsoft Excel and include the following columns:
    • NETWORKID
    • PARENTID
     
    1. Input the IDs into the appropriate fields.
    2. Save the file.
     

    Insert using Data Loader

    1. Open Data Loader and click Insert and enter your Salesforce credentials if prompted with the login screen.
    2. Click Next.
    3. Select Show all Salesforce objects.
    4. Select Network Member Group (NetworkMemberGroup) from the list.
    Note: Visibility of the "Network Member Group" object, depends on 'Show all Salesforce objects' and permissions outlined in the 'Usage' section of the NetworkMemberGroup documentation.
     
           5. On the same page, click Browse.
           6. Add the .csv file you just saved.
           7. Click Next and OK on the 'Data Selection' popup showing how many records will be updated.
           8. Click Create or Edit a Map.
           9. Click Auto-Match Fields to Columns.
         10. Click OK.
         11. Click Next.
         12. The final step is to specify where to save the 'Success and Error' files when the process completes, click Browse, specify the location, then click on OK.
         13. Click Finish.
     
    Now check the 'All Sites' page in setup to confirm that you now see the 'Manage' link on the row of the affected site.

     

    Número del artículo de conocimiento

    000387677

     
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    Salesforce Help | Article