Agentforce Contact Center Digital and Digital Engagement SMS Messaging Reference: Messaging Regulations by Country

Messaging Regulations by Country

Regulatory requirements will differ by geography and carrier, and need to be considered for where you are to utilize business messaging.  Lack of adherence can result in fines and/or blocked messaging that is outside the control of Salesforce.

If a country requires that we collect this information from you, the appropriate country specific form will be attached to the relevant knowledge article available at the links provided below and must be completed and attached to the case requesting a phone number, prior to submitting it to Customer Support.

Customers seeking to use SMS messaging via Agentforce Contact Center or Digital Engagement must comply with carrier and regulatory requirements that vary by country and region. Non-compliance may result in message blocking or fines outside Salesforce's control. Use the country-specific links below to find the applicable regulatory form required when requesting a phone number.

Following links are some highlights related to carrier and regulatory requirements by supported countries:

<<see Digital Engagement/AFCC Digital SMS Messaging Reference

Any data or reference (“data”) contained herein does not constitute or convey legal advice and should not be used as a substitute for obtaining legal advice from qualified counsel.  Use of and access to this data does not create an attorney-client relationship.