This is currently a limitation with Einstein Bots." This is insufficient for Agentforce deflection. Recommend expanding to: "This is a known limitation. As a workaround, ensure the Chat Button is configured to use the same queue that the bot will transfer to (i.e., the non-default queue). Alternatively, consider handling the queue assignment within the bot dialog itself using a Transfer to Agent dialog step, ensuring the target queue matches the button's configured queue. Refer to Set Up a Dialog Rule Step and Transfer Bot Conversations to a Queue."
See also:
Understand Einstein Bot Dialogs: Set Up a Dialog Rule Step
Transfer Bot Conversations to a Queue
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