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How to Request a Salesforce Feature Activation or Limit Change

Udgivelsesdato: Apr 22, 2026
Beskrivelse

Salesforce Support handles requests to enable specific Salesforce features or increase default org limits across products such as Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Platform. This is a separate process from license management and paid add-ons, which are handled by your Account Executive (AE) — your dedicated Salesforce sales contact responsible for your account.

Important Notes:

  • Salesforce Support cannot increase/manage licenses or handle the addition of paid products in your Organization. For help with those topics, please reach out to your Account Executive
  • Not all Salesforce limits can be increased. Those that can be adjusted will typically have a documented process. Please search Salesforce Help to identify any existing documentation for a Feature or Limit.
  • If there is a Help Article related to your request, please include the link in your case description.
  • If you're submitting this request as the result of an error, please include that as well.
Løsning

Salesforce Support's Activations & Limits team handles requests to enable permissions-based features and adjust org-level limits across Salesforce products. They support a wide range of activation requests — including enabling features, increasing default limits, and disabling configurations — as well as limit increase requests where a higher threshold is needed to support your business needs.

To log an Activation or Limit Change Request:

  1. Initiate a chat with Agentforce and request a Support Case be opened OR have a System Administrator log a request by contacting Salesforce Support.

    • Select the appropriate Product (Sales, Service, etc.) and select Security & Activations as the Topic

  2. Please include the following details in your request:

    • Organization ID

    • Name of the Feature or Limit

    • Desired Change (Enable, Increase, Disable, etc.)

    • A Business Case for the activation or increase

    • Duration (if applicable)

  3. Support will review the case and action it as needed.

Vidensartikelnummer

000391052

 
Indlæser
Salesforce Help | Article