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What are the features of Agentforce Service Agent?

Date de publication: Oct 31, 2024
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Agentforce Service Agent is designed to quickly handle tasks and resolve customer issues. The key features include: Agent Builder: This is a low-code platform where you can customize your agent using tools like Flows, prompt templates, Apex, and APIs. Pre-built templates and actions: Get set up with Agentforce Service agent quickly, thanks to pre-built templates and actions—so your agent is ready to go in minutes. Guardrails: Establish security guardrails using simple, natural language to control when and how cases are escalated to service reps. Conversations for any channel: Agentforce Service Agent works across all channels, providing 24/7 support wherever your customers are.
Numéro d’article de la base de connaissances

000372725

 
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Salesforce Help | Article