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What does Salesforce do?

Fecha de publicación: Oct 31, 2024
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Salesforce is the #1 AI CRM, helping humans and AI agents drive customer success together on one integrated platform. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more with our best-in-class CRM apps. With a single view of your customer, your teams can create connected, personalized customer experiences that build stronger relationships. And with Agentforce, our latest AI innovation, you can supplement your workforce with autonomous agents that can take action for you, providing a 24/7 boost to your business goals. Our AI solutions are built into our apps and are ready to use out of the box, which helps every employee be more productive with predictive, generative, and autonomous AI you can safely use with sensitive customer data, thanks to our Einstein Trust Layer. What really makes our AI standapart is that it is trained on your business and customer data, so it is grounded with all the context necessary to provide accurate results. Our data solutions like Data Cloud and MuleSoft help you unlock trapped data so you can activate real-time customer data from multiple sources — whether that be CRM, legacy, or third-party data — across Salesforce CRM apps.
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Salesforce Help | Article