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What is Feedback Management?

Udgivelsesdato: Oct 31, 2024
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Salesforce Feedback Management helps businesses improve customer satisfaction in real-time by collecting, analyzing, and taking action on customer feedback in the context of their customer 360 CRM data. With AI survey generation and translation, teams can quickly and easily build engaging surveys customized to their audience and goals. Once feedback is collected, service leaders can leverage CRM Analytics dashboards to analyze customer feedback trends including CSAT, NPS, and survey performance across lifecycle stages, channels, demographics, locations, industries, and more. Service reps are also empowered with CSAT and NPS insights in the Service Cloud, as well as AI-generated summaries of the customer’s latest survey submission. With Data Mapper, service teams can automate processes within a few clicks based on real-time feedback data. This can include triggering a case escalation to the service manager based on a low CSAT score to get ahead of customer issues early and improve long-term customer loyalty.
Vidensartikelnummer

000372869

 
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Salesforce Help | Article