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Is there a difference between a help center and a customer portal?

Publish Date: Nov 1, 2024
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Yes. The help center is an unauthenticated self-service offering that helps customers find answers quickly by embedding a strong knowledge base for the most commonly asked questions. A customer portal is an authenticated self-service offering that delivers personalized support at scale. With AI and automation built in, the portal surfaces relevant content, recommends business processes, and suggests next best steps to help customers resolve issues more efficiently.
Knowledge Article Number

000373122

 
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Salesforce Help | Article