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Error "You can't perform this action on this page" on Sales Cadence Emails in Sales Engagement

Дата публикации: Apr 3, 2026
Описание

Users may encounter the error "You can't perform this action on this page" when using the Send Email action in a Sales Cadence.

A Sales Cadence  is a structured, automated sequence of outreach activities — such as emails, calls, and tasks — designed to help sales reps engage with prospects or customers in a consistent and timely manner

Решение

To resolve this error, you will need to create an Email Global Action.
 
  1. Navigate to Global Actions
In Salesforce Classic: Setup | Create | Global Actions | Global Actions
In Lightning Experience: Setup | User Interface | Global Actions | Global Actions
 
  1. Click on New Action.
  2. For the Action Type, select Send Email.
  3. Complete the required fields for Label and Name.
  4. Click Save

Note: If the issue persists, ensure the affected user has access to the email template being used by the Email Action.
Дополнительные ресурсы

Sales Engagement

Global Actions

Номер статьи базы знаний

000380115

 
Загрузка
Salesforce Help | Article