Loading

Assign New Tasks to Multiple People, Public Groups, and Queues in Lightning Experience

Publiceringsdatum: Apr 3, 2026
Beskrivning

You can assign new Tasks to multiple people, public groups, and queues in Lightning Experience from the Task tab, Activity History, or Open Activities related lists.

Limitations:

  • This functionality is not yet available using 'New Task' action in the Activity Timeline of the record.
  • When editing a task, you can’t create more tasks by adding new users to the Assigned To field.
  • It is not possible to reassign a Task to multiple Users or a Group. The option to add multiple Users or a Group is only available upon Task creation.
  • Assigning a task to a different group would create more tasks for all of the additional users, so it makes sense that you aren't able to change the group assignment when editing a task. In the same way that you can't add multiple users when editing a task, you also can't add a new group.
Lösning

You can add multiple people to a task by using a Group or Queue. The steps listed below show how to create a new Task and assign it to multiple people, groups, or queues. It is possible to select multiple individual users by typing in their name. If you type the first 2 letters (or more) of a name and hit enter, a search page will open displaying the subset of names.


Here are the steps to create a new Task and assign it to multiple people, groups, or queues:
 
  1. Click New Task from Task tab, Activity History, or Open Activities related lists.
  2. On the Assigned To field, remove the default owner.
  3. Select People, Groups or Queues on the dropdown menu.
  4. Search for the name of the user, groups, or queues.
  5. Select the name(s) from the suggested results.
  6. Click Save. 
Knowledge-artikelnummer

000380133

 
Laddar
Salesforce Help | Article