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'This Lead is not yet converted' Error when a user tried to convert a Lead.

Дата публикации: Apr 2, 2026
Описание
When a user converts a lead using the Converted button on the Sales Path, and after clicking 'Select Converted Status'  and converts the lead, an Error shows up : 'This Lead is not yet converted' even though the status of the Lead is already on the 'Converted' Status. 
Решение

Cause

This is the reason for the "This lead is not yet converted" message - it's the system's way of warning the user that they have a Lead in a converted *status* but that the lead has not gone through the actual conversion process. 

The Path only allows users (in Lightning) to move Leads through various Stages / Statuses but does not allow them to actually Convert the lead. 

To resolve, Add the "Convert" button on the Leads Page Layouts. 

To add the "Convert" button to Lightning Experience and allow Lead conversion, edit the applicable Lead Page Layouts. 

Steps : 

  1. Open Setup
  2. Click Object Manager Tab 
  3. Open Leads Object
  4. On the left panel, look for Page Layouts
  5. On the Layout's palette, select Mobile & Lightning Actions
  6. Drag and Drop the "Convert" action to the  "Salesforce Mobile and Lightning Experience Actions" Section 
  7. Save.

Note: If the Convert button is still not available in the Actions even after adding it in the Page Layout, then check if the Lightning Record Page has Dynamic Actions enabled.


See also:
Considerations for Converting Leads   



 

Номер статьи базы знаний

000380208

 
Загрузка
Salesforce Help | Article