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Email attachments missing while forwarding an email in Salesforce Classic

Дата публикации: Oct 7, 2025
Описание
This happens in organizations with this setting enabled: Setup | Email-to-Case | Edit | "Save Email-to-Case Attachments as Salesforce Files"
Решение

This is currently Working as Designed. The feature "Save Email-to-Case attachments as Salesforce Files" saves the attachments as Files. In Classic UI, the files are not automatically attached to the forwarding of Emails and this is more of a Lightning Experience oriented feature, which is only supported in Lightning.

For forwarding emails with attachments via Classic UI, the user has to manually download the file from an existing email and attach to forward email.

See Also: 
Email-to-Case attachments don't get attached to the created case record.   

Configure Email-to-Case
 

Номер статьи базы знаний

000380231

 
Загрузка
Salesforce Help | Article