When assigning a custom Lightning Record Page as the org default for an object, the page does not display to users while within standard Salesforce Lightning console applications.
This is working as designed.
In standard Salesforce console applications, some objects have a system app default record page. For those objects, if you assign a custom Lightning Record Page as the org default, it doesn't display to users.
Note: To perform the following steps, make sure you have the Permission to "Manage Profiles and Permission Sets".
To see what Lightning Record Page is currently assigned to an application use the following steps:
To assign a custom Lightning Record Page to a standard Salesforce Lightning console application for those objects, assign the custom page as the app default for the standard console applications as follows:
5. In the resulting window, select the app you would like to assign the page as the default page (e.g. Lightning Sales Console)
Note: If the app is not showing in your list, that means it's not a Lightning app and you can't use it for this type of settings. Check App type in App Manager and you'll see if it's the Lightning type or not.
For more information about Lightning record pages:
Create and Configure Lightning Experience Record Pages
Activate Lightning Experience Record Pages
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