Salesforce Maps Mobile App Experience

Device Compatibility and Support

We recommend using the 'Maps Mobile' tab within the Salesforce App unless the user needs access to the 'Live Tracking' product.  Except for the Live Tracking feature, there are no other limits of Salesforce Maps product features between the Salesforce app and the Salesforce Maps App.

• iOS and Android Supported Devices
• Does not support offline mode and an internet connection is required.
• Requirements for Salesforce Maps Live Tracking (Salesforce Maps Live Mobile Retirement)
• The Standalone Mobile application uses a web view login flow which may require MFA even with SSO.
• For best performance on Mobile, we recommend using Salesforce Mobile app via the Maps Mobile tab (visualforce tab, part of the managed package) instead of Maps tab. Additionally, if using Maps within the Salesforce Mobile app - avoid using the Maps Mobile tab as the first (landing) tab in the mobile app navigation menu as outlined in these best practices.
• Maps Winter'26 Release also introduced the enhanced user experience before it became the standard and only framework for Salesforce Maps on the Salesforce Mobile App. See Release Notes.
• With Enhanced User Experience, when accessing Maps in Digital Experience sites only, access using Mobile Browser.
• When creating custom actions that contain URL redirects, Salesforce Maps can't support an action navigating to the Salesforce App and opening a desired page due to limitations with the Salesforce mobile app not having the ability to interpret URL navigation as a desktop browser. For more information on custom buttons and limitations please review this article.

License Required

You need to be a Salesforce user with a Salesforce Maps license to use Standalone Mobile. If you don't have a license, the Standalone Mobile app will display a License Required message.