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Proactive Alert Monitoring: Max Content (File) Limit

게시 일자: Feb 25, 2025
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Salesforce applies a limit to the total number of Content files that can be stored in your Salesforce org. In the event this limit is hit, subsequent attempts to upload or create new content files may fail and the following error message is likely to be seen:

Full error message text:

  • MAX_CONTENT_FILE_LIMIT_EXCEEDED

Typically, an org has a limit for content files as below:

Content: Maximum Number of Files30,000,000 (Archived files count towards this limit and towards storage usage limits)


Please note: This limit does not get refreshed on a daily or hourly basis. Once the limit is hit, the API or user action via Salesforce UI fails.

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, high consumption against this limit. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.


Generic Threshold Criteria Setup for Max Content (File) Limit Alert:

Threshold Parameter NameDescription
WARNINGUsage is low but Limit will be exhausted in < 1 hours (or)

>80% of the Limit reached and will be exhausted in < 4 hours
CRITICAL>60% [INFO_THESHOLD] of the Limit reached and will be exhausted in < 1 hour (or)

99% of the Limit reached



솔루션

If you reach the maximum number of content files, we would recommend taking the following action:

  • View your Salesforce org's storage limits and usage from the Storage Usage page in Setup where you can find more details - “Top users by file storage usage”, “Top Files by Storage Utilization” - to understand your current limit and its consumption.

Here are a few additional suggestions and resources that may help to mitigate high-limit usage.

Check if any unnecessary content files can be recycled and take the necessary action. Refer to the following help articles for more insights:

Delete, Archive, and Restore Content:

  • Archiving lets you continue to store files in Salesforce without them being in a library or exposed in search results. Deleting files moves them to the Recycle Bin


Delete a File from the File Detail Page:

  • Deleting a file from the file detail page also removes it from all locations where it's been shared. 


Delete Files and Links from Feeds:

  • Deleting a chatter post on a record, with a file linked, also removed if from the Notes & Attachments related list. These files can also be deleted from the Notes & Attachments section directly.

 

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