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Activity Timeline Error: "Couldn't Find the Record You're Trying to Access"

Publiseringsdato: Apr 12, 2024
Beskrivelse

Users may report that Activity Timeline is missing or displaying an error:
 

We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help.

 

Løsning

    There may be circumstances where user selections to Save Time with Persistent Activity Timeline Filters results in no Activity Type options being selected or their preferences entering an unexpected state. If no filters or unexpected selections are saved, the user's Activity Timeline fails to display data which results in the error above.

    If you suspect that a user may be impacted by this, please log a case and ask the Support agent to reference the Internal Information section of article # 000350552 and include the following details:

    1. Grant Login Access to a Salesforce Support Agent as both the affected user(s) and an administrator User.

    2. Provide affected user ID(s) found via Find the Salesforce ID for a User or profile.

    3. Permission for Support to query and update or delete the affected user's corresponding record that stores their Activity Timeline preferences.
     
    Note: The table that stores this data (UserActivityTimelineFilter) is only accessible to Salesforce internally.
     
    Knowledge-artikkelnummer

    000380373

     
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    Salesforce Help | Article