Loading

Error 'This custom field is referenced elsewhere in salesforce.com: AI Application' in Opportunity custom fields

게시 일자: Apr 2, 2026
상세 설명

When attempting to change or delete custom Opportunity Fields, organizations using Einstein features may encounter an unexpected error:

This custom field is referenced elsewhere in salesforce.com: AI Application
 

솔루션

To resolve this issue, identify which AI Applications are being referencing the custom field, and then temporarily disable the feature to delete the references. In Salesforce the AI applications are the following Einstein features:

1 - Identify the Installed AIApplication Type(s) by finding the Einstein feature referencing the custom field

 

Einstein Feature
Einstein Forecasting
Einstein Lead Scoring
Einstein Opportuntiy Scoring
Einstein Prediction Builder
Einstein Discovery
Recommendation Builder or Next Best Action

 

2 - Modify, Disable or Delete the Einstein Feature(s)

For example if you identified the custom field is in use in 'Einstein Prediction Builder', then to delete the records with the reference to the custom field with these steps:

To delete  'Einstein Prediction Builder'


1. From Setup, enter Einstein Prediction Builder in the Quick Find box, then select Einstein Prediction Builder. Or, on the Einstein Prediction Builder tile in Setup Home, click Get Started.
2. If it’s your first time using Einstein Prediction Builder, click Get Started on the splash page. 
3. Delete existing Einstein Predictions.
4. After deleting all existing Einstein Predictions, try changing again the Opportunity Custom Fields field type


Note: Since this includes deletion of customization, practice caution when deleting anything in Salesforce.


See also 
Einstein Prediction Builder
Considerations for Setting Up Einstein Prediction Builder

Knowledge 기사 번호

000380428

 
로드 중
Salesforce Help | Article