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Duplicate chat messages in a Lightning Experience Site Embedded Service Chat

Publiseringsdato: Oct 13, 2022
Beskrivelse

In a Lightning Experience Site, Embedded Service Chat messages appear multiple times in the agent or visitor widget. 
Løsning
Within Experience Builder:
  • Ensure there is not more than one instance of the Embedded Service Chat widget on the page.
  • Review all variations of the page and make sure there is only one instance.

*The Embedded Service Chat component should be located on the Experience Site template footer. 
Knowledge-artikkelnummer

000380481

 
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Salesforce Help | Article