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'Domain not validated. Domain is already validated by another account' error message when trying to validate your Account Engagement Tracker Domain

Fecha de publicación: Jan 9, 2025
Descripción
You might be getting this error message when trying to validate your Tracker Domain (CNAME) in your Account Engagement Org.

It means another Account Engagement Org is using it. Since these must be unique across all Account Engagement orgs, only one can remain validated.
Solución
A) If you have access to the Account Engagement Org where the Tracker Domain is currently validated, you can invalidate or delete it.

B) If not, you will need to request it to the Admin of that Account Engagement org.

C) If the Account Engagement Org is no longer active, open a case with Account Engagement Support with the following:

➤ Account Engagement ID of the Org where you need the Tracker Domain to be validated. This number can be found on Account Settings.
* In Account Engagement Lightning App, please go to Account Engagement Settings >> Account Settings >> Look for the Business Unit ID in Account tab.
* In the Account Engagement Classic (https://pi.pardot.com), go to the top right corner, click on the gear icon >> Settings >> Look for the Business Unit ID in Account tab.

➤ Account Engagement ID of the other Org where you believe it's being used
➤ Name of the Tracker Domain
➤ Authorisation from the Administrator of the Account Engagement Org whose Tracker Domain needs to be invalidated
Número del artículo de conocimiento

000380522

 
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