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Error 'License Limit Exceeded' when Contact is enabled as a new Customer Portal User

게시 일자: Jun 15, 2026
상세 설명

When an administrator attempts to enable a Contact as a new Customer Portal User (now known as Experience Cloud user), the error 'License Limit Exceeded — All of your user licenses are currently in use by active users' may appear. This typically occurs when existing portal users are still assigned to disabled legacy licenses such as Gold Partner, Overage Authenticated Website, or Overage High Volume Customer Portal, causing a negative count on the available licenses.

솔루션

This is due to the existing portal users still being assigned to the disabled old community licenses, examples are Gold Partner, Overage Authenticated Website and Overage High Volume Customer Portal, resulting to limit exception or a negative count on the existing licenses.

To resolve this issue, reassign or migrate the existing portal users from the old legacy licenses to the new community/Experience Cloud licenses using one of the following methods:

Reassign or migrate existing portal users to new community licenses

  1. Mass deactivate Users assigned to the profiles that uses the old licenses and have them assigned to the profile assigned with the new community license.
  2. Manually change each of your Users profile with the profile using the new license. 
Note: This workaround is only applicable on a small group of affected users since this will be a direct migration from one profile to another. This does not require deactivating your User.
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Salesforce Help | Article