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Data Sync Jobs Fail with "InternalServerError : Retried more than 30 times"

Publiseringsdato: Feb 1, 2024
Beskrivelse
CRM Analytics Data Sync jobs can fail with an error message similar to:

Something went wrong while executing the Sync_<Object> node: Batch <18-digit Id> Failed: : InternalServerError : Retried more than 15 times" or InternalServerError : Retried more than 30 times"

CRM Analytics digests Salesforce data using Bulk API jobs, for which a result file is limited to 900 MB. The Bulk API job can generate up to 15 such files before it fails. This, in turn, will cause the Data Sync job to fail.
Løsning
As a best practice if the SFDC Local data sync jobs in incremental mode fails consecutively, a FULL sync should be manually run. This is because the number of records being synced incrementally has grown over time crossing performance optimized thresholds. Full sync uses PK chunking and efficiently pulls all records from SFDC objects.

Consider changing the connection mode to Periodic Full Sync which will run full sync periodically.

If full sync didn't help, reducing the amount of data digested by Data Sync may resolve the error.
If possible:
1) Reconfigure Data Sync for the affected object to remove text fields that have large field values.
2) Add a Data sync filter to reduce the number of records ingested.

 
Knowledge-artikkelnummer

000380582

 
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Salesforce Help | Article