Mass Email to Users in Salesforce Classic Shows Sender Name Instead of Recipient Name in Merge Field

Use the following steps to insert the correct merge field so that each recipient sees their own name in the mass email.

Selecting the Correct Merge Field for Mass Email Recipients

In the Available Merge Field section of the Classic Email Template editor:

1. Set Field Type to Receiving User Field.
2. Set Field to {!Receiving_User.Name} for the user's full name, or {!Receiving_User.FirstName} for the user's first name only.
3. Copy the merge field value and paste it into the appropriate location in your email template.

Example Email Template Using the Correct Merge Field

The following is an example of a correctly structured mass email template that addresses each recipient by their own first name:

Dear {!Receiving_User.FirstName},

Welcome to Salesforce! This is just a test.

Best regards, Salesforce Team

In this example, each recipient receives an email that opens with their own first name instead of the sender's name.