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Salesforce-Account Engagement Connector stuck as 'Connection Down'

게시 일자: Sep 30, 2025
상세 설명
The Salesforce connector in Account Engagement may display ‘Connection Down’ and syncing cannot occur between systems. A Salesforce user can verify if the required installed package is present in the Salesforce org as well as confirm the proper profile, managed app, and/or permission sets as outlined below. 
솔루션
Ensure the following steps have been completed in your Salesforce org:
  • b2bmaIntegration package is installed (Instructions to uninstall/reinstall can be found here)
  • B2BMA Integration User profile is assigned to the Connected App Pardot_to_SF_Integration_Secure_Connected_App found under 'App Manager' in Salesforce Setup
    • If you have changed the Salesforce connector user from the default user b2bmaintegration@<org-id>.ext to an individual user (i.e. person@company.com), add the user's profile to the app Pardot_to_SF_Integration_Secure_Connected_App as well.
  • B2BMA Integration user (Salesforce user with username b2bmaintegration@<org-id>.ext) has been assigned the Account Engagement Integration User permission set

If you have successfully completed the above and the connector is still 'Connection Down', please contact Account Engagement Support.


 
Knowledge 기사 번호

000380611

 
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Salesforce Help | Article