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Owner fields that are polymorphic are not visible in Custom Report Types

게시 일자: Apr 9, 2023
상세 설명

This article describes why in some scenarios the Owner field of some Objects is not visible for Community Users in Custom Report Types.

솔루션

Polymorphic fields are defined as fields that can reference more than one Object. For example, a Lead or Case Owner can be either a User or a Queue record since the Lead Owner and Case Owner are both Lookup (User, Queue) fields.

If a polymorphic field is included in a Custom Report Type, and a User doesn't have access to all the Objects referenced by it (User and Queue in the example above), then the field isn't visible for that User.

Note:
Queue Object access level can't be granted to Community Users via standard sharing process, such as custom profile or permission sets. Hence, when a Custom Report Type is based on an object that uses a Queue as the owner, the Owner field isn't visible from the report.

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Salesforce Help | Article