Pardot Email PlugIn Retirement

Salesforce retired the Legacy Pardot Email Plugins with the Winter 21 (October 2020) release. Since your organization currently uses that capability, we wanted to tell you how this impacts you and what your options are. Alternatives can be considered, but these will be at an additional cost.

Salesforce has focused on an actively developed and maintained replacement, which led us to the decision to retire this. 

What changed?

After Winter ’21, you are no longer able to access or use Pardot’s Legacy email plugins. You no longer have access to the legacy application download page to be able to download any of the Pardot Legacy email plugins, be able to login to any legacy Pardot email plugin, or use any feature in an existing Pardot legacy email plugin installation.

The following plugins will no longer be available after the retirement date:
 

• Pardot Outlook 2007 Add-In 
• Pardot Outlook 2010 Add-In 
• Pardot Outlook 2017 Add-In 
• Pardot Thunderbird Plugin 
• Pardot Applemail Plugin
• Pardot Gmail Extension for Chrome 
• Pardot Gmail Extension for Firefox

What did you recommend?

We know that retiring a capability you’ve been using can be disruptive. To help guide you through this transition, here are a few alternatives to consider:
 

• Pardot Outlook 2013 Add-in has a replacement available in the form of Engage for Outlook, which comes at an additional cost and some feature differences:

  • Engage for Outlook captures Prospect data

  • Engage for Outlook does not provide link tracking as the plugin did

• Pardot Gmail Extension for Chrome has a replacement available in the form of Engage for Gmail, which requires an additional cost and some feature differences:

  • Engage for Gmail provides link tracking as the plugin did

  • Engage for Gmail captures Prospect data as the plugin did 

• Other legacy email plugins do not have a replacement available
   

If you have more questions, open a case with support via Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.