The attachment isn't available when opening the message in the Activity Timeline even with the Attachment and the Files related list is available.
The most common root cause of this issue is the 'Enhanced Email' feature being disabled. The email message is added as a completed task in Salesforce where an attachment is not available. To address the issue, the Enhanced Email feature must be enabled.
Enhanced Email elevates email to a standard Salesforce object, with customization options and an API. Emails are no longer stored as Tasks, but as full-featured records, complete with details, related lists, and collaboration tools. For more information, review the Enhanced Email overview.
Review Considerations for Using Enhanced Email before enabling Enhanced Email.
Attach files on Activities created before attachments were stored in the Files object
Activity Timeline Customization Considerations
Unable to View Attachments in Emails Associated to Records through Outlook Integration
Visit the Salesforce Trailblazer Community to post your question and view previous responses.
Contact Salesforce Customer Support if needing additional assistance.
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