Germany

Please Note: Our phone number supplier requires that we collect certain bits of information from you, regarding your brand and use case, before the provisioning of your requested number(s) can be completed. Please use the attached PDF form to provide this required information.

Messaging considerations will differ by geography and carrier, and need to be considered for where you are to utilize business messaging.  Following are some highlights specific to this country.

There are different carrier regulations based on number type (Short Code, A2P Long Code).   Social Invites are not allowed by T-Mobile Germany.

Considerations and Best Practices:  

• Consent – Outbound messaging should only occur with prior opt-in consent from each message recipient (account owner) 
• Keywords – Messaging for keywords HELP (support) and STOP (opt-out/unsubscribe) at low or no cost, and in recipients’ local language
• Hours – Commercial SMS messages sent during a recipients’ daytime hours unless urgent
• Registries – Should not be contacted if they are on the do-not-call or do-not-disturb registries

Ordering / Pre-Registration and Other Information

• A2P Long Codes
  • Pre-Registration – The following information is required before an order can be placed:  
    • Customer information (address/ contact name & number)
    • Amount of numbers for each identical service
    • Expected amount of MT and MO volumes per month
    • Service description - please provide what are the intended applications/how does this service work and a specific example of the MT/MO message
    • Desired provision date for the LN - when do you want to start the service
    • Sample Message content (with German translation if not already in German)
• Short Codes
  • Pre-Registration – The following information is required before an order can be placed:  Service description - please provide what are the intended applications/how does this service work

Salesforce recommends that customers familiarize themselves with the legislation of the target market to ensure compliance with all applicable laws.

The legal regulatory body governing telecommunication systems in this country may fall under Hellenic Telecommunications and Post Commission (EETT), German Act Against Unfair Competition, Tele Media Act (TMG), EU General Data Protection Regulation and German Telecommunications Act (TKG).  Failure to comply may result in actions taken by the governing body (e.g. warnings, fines and account suspension).

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