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Digital Engagement SMS Messaging Reference: Messaging Regulations by Country (Poland)

Publiceringsdatum: Aug 24, 2023
Beskrivning

Poland

Please Note: Our phone number supplier requires that we collect certain bits of information from you, regarding your brand and use case, before the provisioning of your requested number(s) can be completed. Please use the attached PDF form to provide this required information.

Messaging considerations will differ by geography and carrier, and need to be considered for where you are to utilize business messaging.  Following are some highlights specific to this country.

Non-local numeric Sender IDs will be overwritten into generic alphanumeric (“SMS”) downstream from Salesforce to facilitate message delivery.  Local number Sender IDs will not be affected.

Considerations and Best Practices:  

  • Consent – Outbound messaging should only occur with prior opt-in consent from each message recipient (account owner) 
  • Keywords – Messaging for keywords HELP (support) and STOP (opt-out/unsubscribe) at low or no cost, and in recipients’ local language
  • Hours – Commercial SMS messages sent during a recipients’ daytime hours unless urgent
  • Registries – Should not be contacted if they are on the do-not-call or do-not-disturb registries
  • Content
    • Strictly prohibited gambling with betting odds, Ads of premium rate services
    • Messages that contain premium numbers and short codes in the body of the message will be blocked

Ordering / Pre-Registration and Other Information

  • A2P – Premium Services are not allowed to be to sent via A2P connections
Salesforce recommends that customers familiarize themselves with the legislation of the target market to ensure compliance with all applicable laws.

The legal regulatory body governing telecommunication systems in this country may fall under Telecommunications law of 16 July 2004 (Journal of Laws of 2017 position 1907), Act on services provided by electronic means of 18 July 2002 (Journal of Laws of 2017 position 1219), Personal Data Protection Act of 29 August 1997 (Journal of Laws of 2016 position 922) (until 25 May 2018), EU General Data Protection Regulation and Prezes Urzędu Komunikacji Elektronicznej (UKE).  Failure to comply may result in actions taken by the governing body (e.g. warnings, fines and account suspension).

International Dial-In Code
+48
 
Number Type
A2P Long Codes
 

Major Carriers
Orange, P4 (“Play”), Polkomtel, T-Mobile
 
Unicode
Majority of carrier networks support Unicode
 
Concatenated messages
Majority of carrier networks support concatenated messages
 

<<Return to Messaging Regulations by Country List




 

Lack of adherence can result in fines and/or blocked messaging that is outside the control of Salesforce.

Any data or reference (“data”) contained herein does not constitute or convey legal advice and should not be used as a substitute for obtaining legal advice from qualified counsel.  Use of an access to this data does not create an attorney-client relationship.
Knowledge-artikelnummer

000380722

 
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Salesforce Help | Article