Record Type Selection Unavailable When Creating or Editing Salesforce Records

This error can happen for one of a few reasons. Review the causes below to identify which applies to your situation.

Cause 1: Only One Record Type Assigned to the Profile

If the user's profile only has one Record Type assigned and made available, Salesforce skips the Record Type selection screen entirely and goes straight to the record — this is expected behavior, not an error.

In Salesforce Classic

1. Go to Setup.
2. Search for and select Profiles.
3. Open the affected user's profile.
4. Under Record Type Settings, check how many Record Types are assigned for the object.

In Lightning Experience

1. Go to Setup.
2. Search for and select Profiles.
3. Open the affected user's profile.
4. Scroll to Record Type Settings and check the assigned Record Types for the object.

Cause 2: Record Type Not Assigned to the Profile

If the desired Record Type isn't assigned to the user's profile at all, it won't appear as an option.

In Salesforce Classic

1. Go to Setup | Profiles.
2. Open the profile.
3. Under Record Type Settings for the object, click Edit.
4. Add the missing Record Type to the Selected list.
5. Click Save.

In Lightning Experience

1. Go to Setup | Profiles.
2. Open the profile.
3. Scroll to Record Type Settings, click Edit next to the object.
4. Add the missing Record Type.
5. Click Save.

Cause 3: Record Type Not Active

An inactive Record Type won't be offered as a selection option, even if it's assigned to the profile.

### In Salesforce Classic and Lightning Experience

1. Go to Setup | Object Manager (or Create | Objects in Classic).
2. Open the object and click Record Types.
3. Open the Record Type in question and confirm the Active checkbox is checked.
4. If not, check it and click Save.