Create New Events with Salesforce Maps Schedule

This article explains how to create new events by adding markers from a Salesforce Maps marker layer to your schedule, including what to do when a marker can't be added.

Video: Create New Events with Salesforce Maps Schedule

Check out the following video to learn how to create new events with Maps Schedule.

How to Add Markers to a Salesforce Maps Schedule

1. Find the marker layer containing the markers you want to add to your schedule and plot it. Note: Markers from layers that use "event" as the base object can't be used for this operation.
2. Click the marker you want to add to your schedule, then click the Actions tab.
3. Click the Add To Schedule button.
4. Select Add to Schedule or drag the record over to an open time slot.
5. Click Save.

Scheduling Rules When You Add Markers to a Maps Schedule

• By selecting Add to Schedule, Salesforce Maps finds an optimal time that accommodates the duration of your event plus drive time to or from surrounding events on your schedule.
• You can't schedule events that are in the past. Make sure you are on a future day or past the current time (if you are on the current day).
• Not doing so results in a "Waypoint is not schedulable" error.

Why Data Layer Records Can't Be Added to a Maps Schedule with Mass Actions

Users cannot add records from a Data Layer to a Schedule when using mass actions. Saving an event in a schedule requires a related record in Salesforce, which is referenced for the latitude and longitude values to plot the event on the map. Because Data Layer records do not exist in Salesforce, the Add to Schedule action does not appear when you click a single marker on the map.

If you have a boundary created on the map along with a data layer plotted on the map, right-click the boundary to show Mass actions > Add to Schedule. Selecting Add to Schedule from a boundary's mass actions randomly adds a Data Layer marker to the schedule, but the event can't be saved and disappears.

This is expected functionality. Maps can't hide the Add to Schedule button from the mass actions menu, because a selection can include a mix of markers from data layers and other standard base object marker layers. In this scenario the button isn't hidden, but users get the toast message "No markers found that support this action".