To edit a messaging channel, the Org and the User must meet the below three requirements:
To enable Omni-Channel:
To assign the "Messaging User" Permission Set License:
To create a Permission Set for Messaging:
Note: If you don't see the App Permission "Configure Messaging" in the newly created Permission Set, check if you assigned this Permission Set to a specific License. To prevent licenses incompatibilities, leave the default value 'None' in the field "License", when creating this Permission Set.
Once these actions have been completed, the user should see the option to "Edit" messaging channels.
More details on Messaging Permission Sets can be found in this article.
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