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No 'New' button on Campaigns

Publish Date: Oct 13, 2022
Description
The "New" button is missing on Campaign object. Therefore, Users are unable to create new Campaigns.
Resolution

In order to have the "New" Campaign button appear, Administrators must ensure that the "Marketing User" permission is enabled on the User Detail page of the User who needs access to create a campaign.
 
  1. Go to the User detail page from Setup
In Salesforce Classic: Setup | Manage Users | Users
In Lightning Experience: Setup | Users | Users
 
  1. Locate the User and click on the Edit button.
  2. Select Marketing User.
  3. Click on Save.

Note: Once the Marketing User permission has been enabled for the user, verify the Create permission for Object via Profile or Permission Set is enabled. Make sure to  verify if the page layout has the "New" button added. 

The New button can also be hidden in the Campaign Search Layouts. To ensure the New button is listed on the buttons displayed in the Campaign's list view, follow the click path below:

Classic: Setup | Customize | Campaigns | Search Layouts | Campaigns List View

Lightning: Gear Icon | Setup | Object Manager | Campaign | Search Layouts for Salesforce Classic | List View

Knowledge Article Number

000380794

 
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Salesforce Help | Article