This error occurs in Salesforce, when the source code of a rich text field exceeds the 32,768-character limit. To resolve it, verify the current character count and, if exceeded, increase the field's limit."
This error may occur in Agentforce Sales, formerly known as Sales Cloud, when inserting or updating data in a Rich Text field in the Knowledge Article editor or other record types.
To increase the limit of the field, follow the steps in the following article:
Error 'Body Data Value too large' after limit is raised on the length of Rich and Long Text Areas
000380867

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