Antivirus Scanning in Quip

How Antivirus Scanning Works

Quip Shield is an add-on security package for Quip that includes antivirus scanning alongside other enterprise security features. When antivirus scanning is enabled, every new file uploaded to Quip — including attachments in documents, messages, and comments — is automatically scanned for viruses upon upload. The scan may take up to 60 seconds to complete.

Example: A sales rep tries to download a PDF proposal a colleague attached to a Quip document. The file was just uploaded and is still being scanned. The rep sees a pending message and waits 30 seconds before successfully downloading the clean file.

What Users See During a Scan

While a file is being scanned, users who attempt to download it see the following message: This file is still being scanned. Please try again in 60 seconds. Users should wait and retry — the file becomes downloadable once the scan completes and the file is confirmed clean.

What Happens if a Virus Is Detected

If a virus or malicious content is found in an uploaded file, users who attempt to download it see: This file has malicious content and cannot be downloaded. There is no manual override — users who believe the detection is a false positive should contact their Quip administrator. The administrator should work with the user who originally uploaded the file to obtain a clean version.

Important Notes

• Images inserted directly into Quip documents render immediately without scanning — only file attachments are scanned
• Existing files uploaded before antivirus scanning was enabled are not retroactively scanned
• Files are scanned once upon initial upload and are not rescanned if they are moved or shared within Quip

How to Enable Antivirus Scanning

1. Open the Quip Admin Console.
2. Navigate to Security > Quip Shield.
3. Toggle on Antivirus Scanning.

Once enabled, all newly uploaded files are scanned. You must have purchased Quip Shield or the Antivirus Scanning add-on to access this setting.