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Omni-Channel Presence Statuses cannot be viewed properly in Chrome

Udgivelsesdato: Oct 13, 2022
Beskrivelse
In Chrome, it has been noticed that if the font size set on Chrome Settings is not the default value, Omni-Channel Presence Statuses will not display as it should.

Steps to reproduce:
  • Open Chrome.
  • Click on the 'Customize and control Google Chrome' button (the three dots icon on the right-hand side).
  • Select Settings.
  • Go to Appearance, and then Font Size. The selected font size is Large or Very Large.

If users access the Omni-Channel widget via a Console / App, you will notice that the Omni-Channel Presence Statuses cannot be viewed properly. This makes it hard for users to select the correct Presence Status.
Løsning
Users can work with a different browser or follow the steps below for Chrome:
  • Open Chrome.
  • Click on 'Customize and control Google Chrome' button (the three dots icon on the right-hand side).
  • Select Settings.
  • Go to Appearance, and then Font Size. Ensure that the Font Size is set to at least 'Medium (Recommended)'.
Vidensartikelnummer

000380931

 
Indlæser
Salesforce Help | Article