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Einstein Activity Capture Sharing Settings Default to 'Don't Share'

게시 일자: Dec 30, 2022
상세 설명
If the User is connected to Einstein Activity Capture (EAC) and they already set the sharing settings to 'Share to Everyone'. However, it defaults to 'Don't Share' when checking on the activity history of the affected User.

Click path: Go to your avatar | Settings | Quick Find Einstein Activity Capture | Expand the Einstein Activity Capture | Click on Settings | Check the Sharing Settings option
솔루션
 
  1. Go to the Einstein Activity Capture (EAC) settings from your personal settings: go to your avatar | Settings
  2. In the Quick Find, enter Email and Calendar Accounts and click it
  3. Disconnect your account and reconnect again by clicking Disconnect | Reconnect
  4. The sharing settings were set to Share to Everyone.
  5. Update that to Don't Share and click Save button.
  6. Refresh the page.
  7. Update the Sharing Settings again and select Share to Everyone.
  8. Click Save button.
  9. Refresh the page one more time to ensure that the selected option is retained.



See Also:
Set Default Activity Sharing for Einstein Activity Capture Users
Prevent Sensitive Information from Appearing on the Activity Timeline

Knowledge 기사 번호

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Salesforce Help | Article