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Salesforce Accessibility Support

Date de publication: Sep 20, 2024
Description
Salesforce Accessibility Support is here to help you get the most out of your Salesforce investment. Here's a guide with contact numbers and availability for phone support for customers with hearing or speech impairments.

These phone numbers should be called with the use of a telecommunications relay service (TRS). A TRS can be reached anywhere in the United States by dialing 711 or by using the United States TRS directory to find the designated phone number for each state.

Customers without these impairments can find Salesforce Support phone numbers in our Contact Salesforce Customer Support article.
 
Résolution

Salesforce Accessibility Phone Support Availability and Authentication

 

  • Severity 1 Issues (Premier and Standard Support Customers)
    Use the phone numbers in this article to contact Accessibility Support for the following products: Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Salesforce CPQ, Salesforce Billing, B2B Commerce, and DMP.

  • Premier Support Customers (including Premier Partners)
    Premier phone support is available for non Severity 1 issues as well. However, we encourage the use of Salesforce Help as the initial resource to find knowledge articles that relate to your issue, start a chat, or to open a Case.

  • Standard Support Customers
    Standard phone support is available for Severity 1 issues only. For other support, visit Salesforce Help to open a support Case at any time.


Authentication information the Support Agent may ask for:
  • Customer First and Last name
  • Customer Email Address or Username
  • Customer Account Name
  • Customer Org ID
  • Customer Phone Number
  • Case Number if applicable
 

Contact Information and Availability

AMER

Phone support availability:
 

  • Premier Support (English) - Monday-Friday, 8AM - 8PM EST
  • Standard Support (English) - Monday-Friday, 8AM - 8PM EST (for Severity 1 issues)


Phone support contact numbers:

Region or CountryToll Free Phone NumberAvailable Languages
United States1-866-284-6021English
Numéro d’article de la base de connaissances

000380959

 
Chargement
Salesforce Help | Article