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Error "Unable to find default record type" or "Record type unavailable" when sending an email from a Salesforce record

Date de publication: Jun 21, 2026
Description

When a user tries to send an email from a Salesforce record, they may receive one of the following error messages:

  • Lightning Experience: "Unable to find default record type."
  • Salesforce Classic: "Record type unavailable. Cannot find default record type of the appropriate type."

Cause: These errors occur when no default record type is set on the Task object. Although emails appear to be independent from Tasks, Salesforce creates a corresponding Task record when an email is sent. If the Task object does not have a default record type assigned for the user's profile, this error appears.
Resolution summary: Assigning a default record type on the Task object for the affected profile resolves this issue.

Résolution

To resolve this error, assign a default record type on the Task object for the affected user's profile. Follow the steps for your Salesforce experience below.

Steps for Lightning Experience

  1. Click the Gear icon and select Setup.
  2. In the Quick Find box, enter Profile.
  3. Open the profile of the user receiving the error.
  4. Click Object Settings.
  5. Open the Task object.
  6. Click Edit.
  7. Select the radio button next to the record type you want to set as default.
  8. Click Save.

Steps for Salesforce Classic

  1. Go to Setup.
  2. In the Quick Find box, enter Profile.
  3. Open the profile of the user receiving the error.
  4. Go to Object Settings.
  5. Open the Task object.
  6. Click Edit.
  7. Select the radio button next to the record type you want to set as default.
  8. Click Save.
Numéro d’article de la base de connaissances

000380994

 
Chargement
Salesforce Help | Article