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Unable to share Activities captured by Einstein Activity Capture to a Group Member

Date de publication: Dec 30, 2022
Description

Salesforce allows you to Share the Activities captured by Einstein Activity Capture to

  • Everyone
  • Private or to a
  • particular members in a Group only

.

However, when you attempt to Share it with a Group, you may sometimes encounter the following error even though you are currently a member of a group:


You have no groups to share with. To share with a group, join or create a private or unlisted group that allows sharing

 

Résolution

 

To resolve this, we need to make sure that "Enable email and event sharing" setting is enabled for the Group.

  1. Go to Groups.
  2. Open the Chatter Group you would like to use.
  3. Click the dropdown in the top-right corner of the group to see the Group Settings menu, click Edit Group.
  4. Scroll down and locate the "Enable email and event sharing" option, then select the box under it to enable this.
  5. Click Save.

 

 

If somehow the "Enable email and event sharing" is not present on the Edit Group settings window, we need to add it first on the Group Page Layout.

  1. Navigate to Setup.
  2. On the Quick Find box, search for Group Layouts.
  3. Click Edit and you are routed on the Group Page Layout Editor.
  4. Locate the "Enable email and event sharing" from the palette and drag it anywhere under the Group Detail section.
  5. Click Save.



See Also:

Set Up a Group for Sharing Activities

Numéro d’article de la base de connaissances

000381052

 
Chargement
Salesforce Help | Article