Loading

Einstein Bot Suggestions not showing up in Bot Training

Publiceringsdatum: Feb 8, 2023
Beskrivning
When viewing the Bot Training subtab within the Model Management tab for an Einstein Bot, users may notice that no customer inputs and suggestions are populated to train the bot.
Lösning
There are a set of criteria that have to be met in order for the Utterance feedback to display suggestions to train the Bot:

- If Log Conversations is disabled, then no suggestions will be generated for the org.
- Utterances that have over 255 characters are discarded.
- Utterances that already exist as part of the bots intents are discarded.
- Utterances that already exist as suggestions are incremented.
- Utterances that are new are added as suggestions.
- Utterance suggestions that were unused or declined in Bot training within last 2 weeks are not shown
 
Knowledge-artikelnummer

000381179

 
Laddar
Salesforce Help | Article