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Salesforce Chatter Streams: System-Generated Feed Tracking Posts Do Not Trigger Email Notifications

Date de publication: Jan 18, 2024
Description

In Salesforce, when Feed Tracking is enabled for an object and a record is updated, Salesforce automatically creates a system-generated Chatter post to log the change. These system-generated posts appear in Chatter Streams — a feature that aggregates feeds from multiple records or people into a single, unified view.

However, despite configuring the stream notification setting to Every Post, no email notification is sent for these system-generated feed-tracked change posts. This is a known platform limitation with Chatter Streams.

 
Résolution

This is a known limitation of Salesforce Chatter Streams. Feed-tracked change posts are system-generated by the platform and are excluded from email notification logic in Chatter Streams. Manual posts, comments, and @mentions do trigger email notifications as expected — only the automated feed-tracked change posts are excluded.

Workaround

If email notifications for feed-tracked changes are required, consider using Salesforce Flow to send a custom email alert when the relevant field changes on the record. This provides greater control over notification content and recipients.

Submitting a Feature Request

If you would like this functionality added to Chatter Streams, consider creating or voting on an idea on the Salesforce IdeaExchange.

 

Additional Resources

Chatter Streams

Numéro d’article de la base de connaissances

000381200

 
Chargement
Salesforce Help | Article