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Salesforce Chatter Streams: System-Generated Feed Tracking Posts Do Not Trigger Email Notifications

Publiseringsdato: Jan 18, 2024
Beskrivelse

In Salesforce, when Feed Tracking is enabled for an object and a record is updated, Salesforce automatically creates a system-generated Chatter post to log the change. These system-generated posts appear in Chatter Streams — a feature that aggregates feeds from multiple records or people into a single, unified view.

However, despite configuring the stream notification setting to Every Post, no email notification is sent for these system-generated feed-tracked change posts. This is a known platform limitation with Chatter Streams.

 
Løsning

This is a known limitation of Salesforce Chatter Streams. Feed-tracked change posts are system-generated by the platform and are excluded from email notification logic in Chatter Streams. Manual posts, comments, and @mentions do trigger email notifications as expected — only the automated feed-tracked change posts are excluded.

Workaround

If email notifications for feed-tracked changes are required, consider using Salesforce Flow to send a custom email alert when the relevant field changes on the record. This provides greater control over notification content and recipients.

Submitting a Feature Request

If you would like this functionality added to Chatter Streams, consider creating or voting on an idea on the Salesforce IdeaExchange.

 

Additional Resources

Chatter Streams

Knowledge-artikkelnummer

000381200

 
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Salesforce Help | Article