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Error 'You are restricted from sending email' on email send to Contacts, Leads, Person Accounts, and Users

Udgivelsesdato: Dec 30, 2022
Beskrivelse
If you enabled the Enforce Email Privacy Settings under the "Deliverability" option in Salesforce, you cannot send emails from Contacts, Leads, Person Accounts, and Users.
 
To verify this, follow the steps below:
  1. From Setup, enter Deliverability in the Quick Find box, and click on it.
  2. In the Data Protection and Privacy section, select Enforce email privacy settings.
  3. Click Save.
  4. Go to a Contact, Lead, Person Account, or a User record.
  5. Click the email action on the record. The user will get the error "You are restricted from sending email."
Løsning


To fix this issue, you can disable the Enforce Email Privacy Settings or you can add the individual record to Contacts, Leads, Person Accounts, and Users. See Create a record for standard Individual object.


See also:
Enable the Enforce Email Privacy Settings Preference

Vidensartikelnummer

000381335

 
Indlæser
Salesforce Help | Article